Kasamba Payment Policy

Effective date: May 20th, 2024

This Payment Policy forms part of the Member Terms and Conditions and Advisor Terms and Conditions and is incorporated by reference therein.


  1. The responsibilities of Kasamba for Services received and provided are subject to restrictions and limitations. The Member who receives Services from an Advisor through the Site is solely responsible for payment of any and all fees for the transaction. Kasamba shall not be obligated to pay any Member of Advisor fees that have not been fully paid by their credit card issuer, bank, or other payment method. You (a) appoint Kasamba as your limited agent where applicable to receive payments on your behalf for Services you provide and (b) agree that receipt by Kasamba of any such payment constitutes receipt by you and satisfies the Member’s obligation to make such payment to you. 


MEMBERS WHO PURCHASE SERVICES


  1. Kasamba reserves the right to close a Member account at any time without reason, including, but not limited to, a violation of this Payment Policy. In such event, any remaining unrestricted funds shall be sent to the Member.


Kasamba reserves the right to restrict use of the platform for any of the following reasons:

ADVISORS WHO PROVIDE SERVICES

3. Fees

Charges for all interactions between Advisors and Members will be billed through the Site and Services. Kasamba will use reasonable efforts to process each Member’s chosen payment method for the amount agreed upon between Member and Advisor (subject to Kasamba’s fee structure below) within 7 business days of each transaction. Kasamba assesses a commission fee and a connection fee for each session in accordance with the Schedule of Fees and Payments described below:

Kasamba shall receive a commission equal to sixty-one percent (61%) from Advisors for all Services offered through the Site. 

The Connection Fee is based on the number of billable minutes as follows:


The Connection Fee is first applied when the session ends, and only if the total session cost to the user is greater than $0. Then the commission fee is deducted from the remaining amount of the Member charge. Administrative fees may apply for additional administrative functions such as canceling checks or initiating wire transfers. Advisors are paid the net amount of the session value after deduction of all fees (including any applicable payment processing or other administrative fees disclosed in advance and assessed by Kasamba or any applicable payment processing service or provider).

There is no connection fee associated with offline services, however, Kasamba shall receive from Advisors who provide offline services a “Handling Fee” equal to five dollars and ninety cents ($5.90) for each offline service sold. Additionally, Administrative fees may apply for additional administrative functions such as canceling checks or initiating wire transfers. Advisors are paid the net amount of the offline service value after deduction of all fees (including any applicable payment processing or other administrative fees disclosed in advance and assessed by Kasamba or any applicable payment processing service or provider).

Rates and structures for fees and payments are subject to change at any time upon notice to Advisors and Kasamba will use commercially reasonable efforts to provide advance notice to Advisors. Commission and connection fees are assessed at the time payment is received from the Member for the final session fee at the rates applicable at that time.

Advisors can receive payment via Payoneer, PayPal or other payment methods separately agreed upon by both Parties. If an Advisor selects Payoneer to receive payment, Kasamba will deliver the advisor payment as calculated above within fifteen (15) days following the end of each calendar month. If an Advisor selects PayPal to receive payment, an Advisor may request payment as calculated above at their discretion once a minimum balance of $35.00 in unpaid funds is available. Additionally, when PayPal is the selected payment method and the balance of unpaid funds reaches $1,000.00, Kasamba will automatically initiate a payment to the Advisor. Kasamba reserves the right in its sole discretion to initiate a payment of unpaid fees to an Advisor at any time. You are solely responsible for reporting and paying any applicable tax or tariffs in connection with payments receivable or received from Kasamba. There is a $1.00 fee for payouts made via PayPal, which will be deducted from your eligible earnings when the funds transfer is initiated.


If you simultaneously participate as a Member, Kasamba may transfer or set off payments from your pending earnings as an Advisor to your outstanding balance as a Member.

Commission fees will not apply to any advice or information an Advisor may give for free in accordance with this Agreement. Kasamba also reserves the right to offer and pay Advisors discretionary bonuses or other amounts at any time and upon any such terms as it deems appropriate or desirable. 

Kasamba’s billing system is not error-free, and Kasamba shall not be liable for any miscalculations or malfunctions in processing payments. If you think a mistake has occurred, you must submit a complaint to Kasamba’s service department here within 90 days of any such payment. You hereby agree that any issues or disputes not raised within 90 days after a payment are waived and will not be considered by Kasamba.

4. Special Programs.


Kasamba may, at its option, invite you to participate as an Advisor in special offerings that may include custom branding, promotional pricing, qualifications verification and/or targeted promotion. You do not have any obligation to accept such invitations; however, if you do accept such an invitation, you agree to be bound by the terms set forth in the invitation in addition to Advisor Terms and Conditions and the policies incorporated therein.


5. Site Promotions.


Kasamba may in its sole discretion issue to all clients a limited time offer of a percentage discount applicable to all of the advisors’ current price per minute for online sessions. Before the discount goes into effect, Kasamba reserves the right to disable each advisor’s ability to increase their prices until the discount time period has ended. Regular commission and connection fees shall apply for the sessions conducted at the discounted rate. 


6. Kasamba reserves the right in its sole discretion to institute a chargeback policy as Kasmba deems appropriate. Kasamba reserves the right to hold your fees without notice for any transaction for which it believes in its sole discretion the Member or Member’s bank may not fulfill his or her payment obligation. Kasamba reserves the right to hold funds for transactions it deems suspicious.


7. Kasamba reserves the right to close an Advisor account at any time without reason, including, but not limited to, a violation of this Payment Policy. In such an event, any remaining unrestricted funds shall be sent to the Advisor.


8. Kasamba reserves the right to restrict payments of Advisor fees for any of the following reasons: