Satisfaction Guarantee
We stand behind every reading
We want you to get the most out of your reading from Kasamba. If you don't, we're committed to making it right for you. If you're not completely satisfied with your first session with any advisor, simply contact our support team within 7 days and we'll add up to $50 in credits to your account. It's that simple.
How our Satisfaction Guarantee works?
Try a new advisor
Have your first session with any advisor you haven't ordered from before.
Not satisfied?
If the session didn't meet your expectations, email our customer support team within 7 days.
Get account credits
We'll add up to $50 in credits to your account so you can try a different advisor.
It's our way of ensuring you always have a positive experience discovering new advisors on our platform.
Who can use the Satisfaction Guarantee?
Our Satisfaction Guarantee is available to all users with the following guidelines:
First session with a new advisor
The Satisfaction Guarantee applies to your first-ever session with any specific advisor. If you've chatted with an advisor before, subsequent sessions with that same advisor are not eligible.
Once every 30 days
You can use the Satisfaction Guarantee once every 30 days. This gives you the flexibility to explore multiple new advisors over time.
Up to $50 in credits
We'll credit your account for the session cost, up to a maximum of $50.
Request within 7 days
You must contact our support team within 7 days of your session to request Satisfaction Guarantee credits.
To learn more about our Satisfaction Guarantee, you can read our Terms and Conditions.
How to request Satisfaction Guarantee credits
If you'd like to request Satisfaction Guarantee credits:
Email our customer support team at [email protected].
Include your account information and session details.
Let us know what happened and why you were unsatisfied.
Our team will review your request, and for eligible requests, we will credit your account.
Our support team is here to help you have the best possible experience on Kasamba.