Communicating With Mobile Phone Users
More and more clients are starting live sessions from their mobile phones.
Knowing if the client you’re speaking with is using their desktop or mobile phone is important for adjusting your approach to optimize your communication in the session.
In general, successful communication in sessions is similar whether the client is using their mobile phone or desktop. The tips we shared with you in the best practices article 8 Tips for Successful Readings shares the basics of having a successful session. If you haven't had a chance to read it, now is a good time to check it out.
Kasamba Expert Messenger informs you if the client is coming from a mobile device. Before the client starts to type, you will receive a message in purple with the words “Kasamba Mobile”. Now that you know the client came from mobile, here are 2 things you need to look out for 1) “text walls” and 2) patience for client response.
Clients appreciate getting a full answer to their questions, even if it becomes a long one. However, keep in mind, mobile phone screens are smaller than your computer. Writing multiple paragraphs at once will require the client to scroll up and down, taking them longer to respond. We recommend being patient while waiting for the client’s response.
Additionally, clients get their live readings on mobile when they’re on the go, so they might get distracted (for example checking their Facebook messages ;) ), and need additional time to respond.