The goal of this program is improving advisor ability to provide high quality service to clients and we care to help you do so.

We identified the biggest source of uncharged sessions with new clients and we took an important step to fight this fraudulent activity.

Our teams have built a mechanism that identifies payment risk and will proactively respond to prepaid cards, providing you with a trusted mechanism to gain new clients and bring your clients back for more sessions.

What’s New?

When a client enters his card details, our new payment mechanism will recognize the payment method, and will divert clients with prepaid cards as follows:

For Existing Clients:

When the client only has a pre-paid card: the platform will direct them to deposit funds or enter another payment method.



When the client has a pre-paid card and regular cards: The new default is set to charge the last regular card used (debit/credit card). If a client explicitly chooses to use the prepaid card, they will be directed to deposit funds or enter another payment method before being able to start a session.



For New Clients:

When a new client wants to start a session with a prepaid card, they are automatically directed to either deposit funds or enter a regular card.



We are committed to fight fraudulent activity and as always, your feedback is deeply appreciate!

Sincerely,
The Kasamba Team