New Clients - Best Practices
1. Set the stage for an intimate, comfortable experience. It is important to create a welcoming environment. A place where the client feels secure, safe, and appreciated.

a. Example Sentences:

  1. Welcome to my chat suite. It is a pleasure to be able to read for you today.

  2. Thank you for stopping by today. Is this your first time having a spiritual reading/psychic reading?

  3. It is wonderful to have you join me today. I look forward to a great session.

2. Put your client in a cooperative mood by explaining that a reading is a team effort. After you’ve welcomed them into the chat room, let them know what they should expect.

a. Example Sentences:

  1. In my years of experience, I find it is best to ask a few questions first. This allows us to get to know one another. Is that alright?

  2. I generally conduct session with spirit guides – they are spirits that help me tap into your energy and the energy of the people you want to know about. If you are ready, we can begin.

3. Once you’ve created a comfortable reading environment and explained what will happen, now is the time to ask the client what his or her question is. Most people ask about Life, Love and Career. So be prepared to start from a broad perspective and home in on specifics throughout the reading.

4. Let the Client determine the value of the session. It’s important to keep in mind that clients have spiritual readings because they receive value from the experience. Prematurely ending a reading (e.g. the Advisor quits the chat or voice session), prevents the client from determining when he or she wants to leave. When a client ends a session, it is on average 30% longer than when an advisor ends a session.

a. Try this exercise: Answer the question - What value do I bring to my customers and how do I bring it?

5. Be tuned in to the reading. Some clients begin asking questions right away, others will introduce themselves first. Make sure to apply the best practices in a relevant manner that flows smoothly with your style and personality. Additionally, adapt them to the client, don’t just copy and paste.

a. For example, if the client enters the chat suite and starts asking questions try saying, “Great question! I look forward to a great session”. This way you’ve welcomed the client and reassured him in one sentence!
Scripts
Spirit Seer: Hi there :). Welcome to my chat suite. It is a pleasure to read for you today!
Seraching4Answers: Hello.
Spirit Seer: How are you? How can I help you this morning?
Seraching4Answers: Looking for answers and clarification!
Spirit Seer: Great! You’ve come to the right placeJ. Are you familiar with spiritual readings? Would you like me to explain how it works? In my years of experience, I find it is best to ask a few questions first. This allows us to get to know one another. What is your name please? Let’s start there.
Seraching4Answers: Sarah
Spirit Seer: Nice to meet you, Sarah! Can you tell me your birthdate too? If you have specific questions, feel free to ask. Or, we can start with something more general.
Seraching4Answers: 6.7.1949
Spirit Seer: Ok. Great. What is on your mind?
Seraching4Answers: I have just recently ended a long term friendship and know it was the right thing to do, but am processing through the sense of loss do you have any advice or any recommendations for readings or meditation topics.
Spirit Seer: That’s a wonderful idea! Spiritual reading and meditation is very useful when processing such an important event. I can definitely look into this for you. As soon as I have a book in mind I’ll let you knowJ. I wanted to ask you for their name and birthdate, so I can pull cards form them too.
HIRED: 7/4/2016 10:28:08 AM
Seraching4Answers: okay.....John July 30, 1969
Spirit Seer: The reason why I’m pulling cards is to see what kind of soul connections there are between you two. I actually don’t know if this relationship is over on a friendship level, but your cards are already saying you made the right decision for you. It looks unbalanced and the cards are telling me he wasn’t listening to you or you weren’t getting the answers you hoped for. It shows up as registering with him on a psychic level so even if you had not “ended” the relationship verbally it would have registered energetically. With that said, it also looks like until you do some more disconnecting it won’t be fully complete. The cards show you as a high priestess, deep and insightful, so you are showing up at least as not having lost something but having gained as far as growth and understanding.
User_hsdb7g: Hello
Love Guidance: Hello. It is wonderful to have you join me today. I look forward to a great session. My name is Elaine. May I have your first name please?
User_hsdb7g: My name is Janet
Love Guidance: Nice to meet you, Janet. Is this your first time having a reading?
User_hsdb7g: I've never rang for a reading before. This is my first time.
Love Guidance: Oh lovely! I’ll just let you know what you can expect. Generally, I read what’s coming up over the next 6 months by connecting with your energy. At first, I’ll ask you a few questions, then give a reading. Sometimes the energy is unclear, in this case I’ll ask some more questions to strengthen the connection. Does that sound good? Why don’t we begin with your date of birth, and what you like your reading to be on?
HIRED: 4/20/2016 17:50:28 PM
User_hsdb7g: 14/03/78 My twin flame... Do I ring him? Or Do I wait for him? His name is Frank
Love Guidance: That’s a wonderful question. When trying how to approach your twin flame, it’s important to know the best way to go about it. How long has it been since you have heard from him?
User_hsdb7g: 2yrs ago was the last time I spoke with him, I ended it as I just lost my father,
Love Guidance: I'm sorry to hear that it must've been very hard. Right now is not the right time to contact Frank. I had the 2's there. I was thinking 2 weeks but I may have been getting the 2's because it had been 2 years. July is not a great month to contact him. In the cards I am looking at he is defensive. I want to give you a better time to contact him. August looks much better which fits in perfectly with Venus retrograde.
User_hsdb7g: It was complicated, I have unconditional love for him, and he brought me back to the light after I stopped caring about life
Love Guidance: There is still hope here.
FAQ
What to do if I can’t connect to client’s energy?

Sometimes it can be difficult to connect with a client. After all, if it was easy to tune into a person’s energy everybody would do it. If you find yourself in a session with a new client and are unable to connect, for whatever reason, try focusing on even the smallest instance of energy. Everybody broadcasts energy in varying degrees of strength. By focusing on the smallest presence, you’ll establish a connecting you can build on.

As you know, a good reading is a team effort. Once you’ve established a connection, no matter how small, interact with the client to open the door for in-depth exploration. As soon as a client is open to the experience, their energy will flow much stronger.

A good way to engage the client is by reiterating their question in a way that really gets to the bottom of an issue. For example, if a client asks “will I meet my soulmate”, try asking the client if what they are really asking is “what can I do to put me in an emotionally and spiritually position to accept my soulmate when he or she comes”? By following this example, you will feel a stronger connection and have a better session.

What to do if I don’t read in the area of the client’s question?

Before starting a reading, it is important to be open to every possibility. Often times when a client comes in for a reading there understanding is clouded. Therefore, it is your obligation as a spiritual guide to help get to the bottom of the issue. If a person is asking, for example, “will I get married in 3 months?”, don’t say “I don’t do time frames”. Try exploring why they are rushing to establish a time frame. Advise them that the world moves at its own pace, and so should they!

How to do I handle a client that is rushing to get his question answered before 3 minutes is up?

There are many reasons why a new client might be rushing to get his or her questions answered. In light of this, it is best practice not to assume we know the reason why. Perhaps they have only a few minutes before they need to get back to the office. Perhaps this is their first time having a reading and they don’t know what to do.

If you arrive at your session and find that your client is a bundle of nerves, take a few minutes and talk to him or her. Spend a few minutes making small talk. This will often be enough to help put them at ease.

Alternatively, you can walk them through a reading with you and explain what they should expect.
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