Tips to create strong relationships with clients:
Demonstrate Value

The first step to keeping your clients is providing value. This starts from the first session. If you are looking for ideas to start your first session with a client on the right track, check the article “Best Practices: New Clients.”

Build and nurture your relationships:

To make sure the client is moving in the right direction on his or her spiritual journey, it is important to maintain a stable, ongoing connection. A great way to build a strong relationships is to expand the relationship outside of the chat suite by connecting with the clients at various stages of your relationship. Check out the following article for some great examples.

Provide the big conclusion:

If the client missed out on a key piece of information, or left before a big conclusion, you should follow up with a short message. This demonstrates your professionalism and sensitivity as a reader.

Focus on building the relationship:

If you discussed love and relationships, send your client an article on the subject for more information. (If it’s an article you wrote even better!) Giving clients articles, books, or quotes, provides added value and demonstrates your expertise and experience.

Be positive and understanding:

Clients turn to you in a moment of crisis in their process of self-discovery and should be addressed politely and courteously in a timely fashion. Often times you are there last hope. These feelings can cause anybody to be angry, confused, or sad. Don’t take it personally. It’s your job to be the ray of light!

The spiritual path is a two way street:

The client is taking a leap of faith by inviting you to advise them on their spiritual journey. It is important that they feel in trusted hands. A great way to establish trust is to share a bit of yourself with your clients. Try sharing your personal journey, or your experiences.

Practical examples for building a
relationship with your clients
Build a mailing calendar to keep track of mailings at different points in your relationship with your clients. Download Calendar

Birthday or Holiday Mail:

Birthday, holidays, or other life events are great opportunities to let your clients know you care.

Example mail 1 for a Birthday or Holiday:

Dear Frank,

Happy Birthday! Birthdays are extremely important days – not just because we receive presents and cake. As Pablo Piscasso said “It takes a long time to grow young”, your birthday is a great time to have an annual review to determine just exactly how young you’ve become :). Are you approaching love with youthful hope and vigor? Are you advancing towards a less cynical sense of self? If not, your birthday is a great opportunity to recommit yourself to this effort.

Here is a fun exercise to try: Say to yourself "what would I do on a perfect day? How would I live?" And then just follow your heart. In this way each birthday becomes a visionary precursor to the following few years.

And absolutely don’t forget to celebrate the joy of life, the wonder of you. You are an awesome creation and a magnificent and glorious creator. Take the time on your birthday to glance back at the journey so far, but to make yourself more determined than ever to manifest your highest vision of yourself.

Happy Birthday and May All your Dreams Come True!

Best Wishes,
Spiritual Seer

Example mail 2 for a Birthday or Holiday:

Dear Britt,

Happy Birthday and Happy Solar Return! You were in my thoughts today! I just wanted to tell you that your birthday is the perfect day to reflect about all the wonderful things you’ve accomplished on your journey! Always remember, the best is yet to come!

Best Wishes,
Spiritual Seer

Example mail for sending an Article:

Dear Frank,

In our last session, we discussed the role love is playing in your life. This week I wrote an article on the topic, which was published on Kasamba’s blog. The article focuses on the role of spiritual centering and self-value as a key factor in finding a soul-mate. It expands on many of the topics we discussed in our last session. I suggest you check it out.

Let me know if you have any questions.

Best Wishes,
Spiritual Seer
FAQ
Won’t this make clients dependent on my service?

By providing spiritual guidance, our aim is to empower clients to be able to accomplish their life goals. The process of empowerment can be long and arduous. It is important that you demonstrate your commitment to a client’s spiritual journey. After all the fact that clients are reaching out mean that want to add a relationship with you into their life. The way you demonstrate commitment to that relationship is by providing added value both in and outside of chat sessions. Once the clients is in a position where they don’t need consistent spiritual guidance, they will make the decision to decrease the amount of sessions they have.

Will clients get annoyed if I’m spamming them?

Clients give you the option to send them mails. This means they want to receive information from you. Furthermore, if the emails relate to the client’s experience and add value to the client it is not considered spam. However, keep in mind some common sense practices: make sure the emails reflect the level of your relationship, don’t harass the client with tens of emails a week, and don’t resend the same email.

You should not send generic mails that don’t speak to the client.

Bad Mail:

Hey sweetie I’ve got news for you come in for a chat.


Good Mail:

Dear Britt,

Happy Birthday! You were in my thoughts today! I just wanted to tell you that your birthday is the perfect day to reflect about all the wonderful things you’ve accomplished on your journey! Always remember, the best is yet to come!

Best Wishes,
Spiritual Seer


By creating a personalized mail that speaks to your relationship with the client, you’ll see that the client actually enjoys getting your mail!
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